If a technician leaves and you need to update the name associated with a key, our replacement key process is designed to ensure a smooth transition. Contractors are responsible for requesting a replacement key, which will be reprogrammed with the new employee’s name.
 
Please note the following:
 
- Shipping Costs: The contractor will be responsible for all associated postage and delivery costs for returning the old key and receiving the new one.
- Key Return: The old key must be returned to us before a replacement key can be issued.
 
This process ensures that the key remains properly registered and tied to the appropriate employee, helping maintain the security and integrity of the system.
 
If you have any questions about the replacement process, please don’t hesitate to reach out to our support team for assistance on 1300 552 231.